It’s no secret that the biggest trend in outsourcing at the moment is vendors being key business enablers for their clients. It’s about sharing the knowledge, growing together and nurturing the relationship. The trick is not to look at the numbers, but rather people, because when it comes to outsourcing top talent is the pillar of each and every contemporary success story.
Four years now, even decades, it was repeated as a mantra, by journalists and industry experts alike, that outsourcing means cutting costs. This view is not only oversimplified, but also damaging to business owners and/or decision makers. Now, this is not because this statement is not true, because it clearly is, but rather because by focusing only on cutting costs you are missing out on so much more.
In truth, the unique selling proposition for outsourcing was never about money. It was the top talent all along. Innovative, skillful brainpower is what gives companies competitive advantage in modern highly competitive markets. In US, UK and other Western countries, such talent is scarce and comes with a huge price tag. So, then rather than go for the top talent in US, for example, companies will go for the top talent in Eastern Europe, where you would usually get the most for your money.
By finding a “world star” outsourcing vendor you avoid risk of drop in quality caused by inadequate workforce for the tasks required, then inevitably running into problems with your own client/customer dissatisfaction and finally micro managing projects into oblivion, because you are not getting the results you were expecting. Be smart. Choose smart. You can work less and accomplish more. That’s the point of outsourcing after all.
If you are thinking about outsourcing or changing your strategy, getting the best available professionals is clearly the first priority, saving money is only the second. Identifying the right partner, whose employees will give you not just bare essentials, but value-added service, will set you on a path to sustainable future growth for your company. It’s not necessarily about having more money to invest, it’s about investing smart and finding the right outsourcing vendor.